In fact, the call centre only offers what Air Asia calls a Standard Fare Charge. You will need to make contact with the call centre to find out what that charge is.
That standard fare charge is significantly greater than the fare cost on the Air Asia website. This might not normally be a problem - people can choose to book online, or for those that aren't able, have someone else do it for them.
However, problems can occur because of this higher call centre fare for flights. If someone is unable to access the Internet or has some disability that means they can only book through the call centre, higher fares will apply.
Worse still, if you have a current booking and need to make a change but cant do so through the Internet, you will need to contact the Air Asia call centre. In addition to paying a higher charge than online as a process fee to change your flight, you will also have to make up the difference of a higher priced fare.
This appears to be a little known fact for many people who want to change their Air Asia flight.
While it appears relatively easy to change a flight online, thus avoiding this problem for most users, there are people who get caught out. If you have a joint booking with a partner, family members or friends, only the entire travelling party can change their flights online. In order to change a flight for an individual on that joint booking, you will have to contact the call centre. They will then hit you for the higher priced fare. Its a bit sneaky.
I have also seen instances on other sites where customers have been locked out of the manage your booking section of the Air Asia site and were forced to contact the call centre. Told that they couldn't be unlocked, they were also forced to change a flight through the call centre. Result - higher fare.
Have you been caught out using the Air Asia Call Centre to book a flight?
Were you given all available information on prices when booking or changing a flight?
Any other issues, complaints or problems with Air Asia's Call Centre Flight Costs?
Post your review and comments below.