Because one of the things that makes Air Asia unique is that it is a budget airline which operates on many routes without competition. In other words, on some sectors, no other airline can even come close to the price that Air Asia charge for their flights.
What that can mean is that without competition, so long as the airline meets basic standards and conditions, great or even good customer service may be one of the things that isn't essential for companies like Air Asia to survive.
Many blogs and websites indicate some frustration with the level of customer service provided by Air Asia. That doesn't mean that it is all bad, but some people do have some concerns with the ability of Air Asia to provide good service and effective problem resolution. Given the complaint process at Air Asia isn't what most people would consider to be perfect, perhaps there are some genuine issues with the airline.
What do you think about the level of customer service or support at Air Asia?
Have you had a problem with Air Asia and been treated well or badly?
Any other issues, complaints or problems with Air Asia's Customer Service and Support?
Post your review and comments below.