As far i can tell, there are two ways that you can make a complaint or register a problem with AirAsia.
The first is by completing their online enquiry form, located on the Contact Us page on the AirAsia website, coming under the title of Guest Support. The online feedback form gives you the opportunity to register a complaint or chase up things like lost baggage.
The second way to make a complaint to Air Asia is by simply calling them at the call centre. The staff member will take your details which will be passed on to a supervisor or manager. They then inform you that somebody will get back to you within three days.
However, there are numerous instances where AirAsia don't meet the 3 day response time to complaints.
Have you needed to make a complaint to Air Asia?
Has your complaint been resolved to your satisfaction?
How long did it take Air Asia to return your call or email?
Any other issues or problems with Air Asia's complaints process?
Post your review and comments below.